Because our products are made to order, all sales are final and we do not accept returns for change of mind, personal preference or selecting the wrong product type.
Exchange requests must be submitted within 7 days of delivery. Items must be unused and in their original condition/Packaging. Approved exchanges must be returned using a trackable shipping method. The customer is responsible for return shipping and any applicable shipping charge for the replacement item.
Please contact us before sending anything back. Items that arrive damaged, defective or incorrect will be handled separately at no additional cost to the customer, subject to review and applicable consumer-protection laws.
Order Changes and Cancellations
Requests to change or cancel an order must be emailed within one hour of placing the order. Please include your order number and the requested change.
After the one-hour window, orders cannot be changed or cancelled because materials may have been prepared and production may have started. Personalized and custom orders cannot be changed or cancelled after the design has been approved.
This policy does not limit any rights provided by applicable consumer-protection laws.
Refunds
Refunds are not offered for change of mind, personal preference or selecting the wrong product type. A refund may be approved when an order is damaged, defective, incorrect or cannot be fulfilled.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and display the refund.