Refund policy

Return and Refund Policy

Because our products are made to order, we do not accept returns or refunds for change of mind, personal preference, or selecting the wrong product type, colour, size or design.

We do, however, accept eligible exchange requests and will always make things right if an order arrives damaged, defective or incorrect.

Exchanges

Exchange requests must be submitted within 14 days of delivery. Items must be unused, unwashed and in their original condition. Please contact us before returning anything, as unauthorized returns may not be accepted.

Approved exchanges must be returned using a trackable shipping method. The customer is responsible for return shipping and any applicable shipping charge for the replacement item.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery. Include your order number and clear photographs of the item and packaging. Keep the item and packaging until our review is complete.

Approved claims will receive an appropriate resolution, which may include a replacement, refund or store credit. Approved claims involving damaged, defective or incorrect items will be handled at no additional cost to the customer.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted within one hour of placing the order. Include your order number and the requested change.

After the one-hour window, orders cannot be changed or cancelled because materials may have been prepared and production may have started. Personalized and custom orders cannot be changed or cancelled after the design has been approved.

Refunds

Approved refunds will be issued to the original payment method. Additional processing time may be required before the refund appears, depending on the customer’s bank or payment provider.

This policy does not limit any rights provided by applicable consumer-protection laws.